At MAMMAS BASKET, we are committed to providing the best possible service to our customers. We value your feedback and take grievances seriously to ensure quick and fair resolution.

1. Purpose: This Grievance Redressal Policy outlines the process for addressing and resolving customer complaints regarding our products, services, or overall experience.
2. Scope: This policy applies to all customers who purchase from Mamma’s Basket through our website or contact us through our customer support channels.
3. How to Raise a Grievance: Customers can raise grievances by contacting us through the following channels:
       (a) WhatsApp: +91 79025 09006
       (b) Email: mammasbasketofficial@gmail.com
       (c) Contact Form: Available on our website (if applicable)
4. Details Required for Filing a Grievance:
   When submitting a grievance, please provide the following details:
        (a) Full Name and Contact Information
        (b) Order Number (if applicable)
        (c) Description of the issue
        (d) Supporting evidence (e.g., photos of damaged packaging or products)
        (e) Date of purchase and delivery
5. Grievance Redressal Process
        (a) Acknowledgment: Upon receiving a grievance, we will acknowledge the complaint within 24 hours.
        (b) Verification and Review: The grievance will be reviewed, and supporting evidence (if required) will be assessed.
        (c) Resolution Timeline: We aim to resolve grievances within 7 working days from the date of acknowledgment.
        (d) Resolution Types: Replacement of product (if the packet is damaged or the product is defective). Refund (as loyalty points in cases where replacement is not possible). Clarification or additional support for non-product-related grievances.
6. Customer Responsibility
        (a) Customers are requested to submit grievances in a polite and respectful manner.
        (b) Grievances must be raised within 3 days of product delivery for timely resolution.
7. Policy Amendments
   MAMMAS BASKET reserves the right to amend this policy at any time. Any changes will be updated on our website.
   
   By purchasing from MAMMAS BASKET, you agree to the terms of this Grievance Redressal Policy.