Refund policy
Your satisfaction matters to us, and we want you to feel confident shopping with Mammas Basket. At the same time, because we sell food products, our return policy is designed keeping hygiene and food safety in mind.
Food Products & Hygiene
Once a food product has been opened or used, it generally cannot be returned or exchanged, for hygiene and food-safety reasons. This is standard practice across the food industry and helps us ensure that every customer receives a genuinely fresh, unopened product.
When You Can Contact Us
We want to make things right if something goes wrong. Please contact us within 48 hours of delivery if you receive:
- A damaged or leaking package
- An incorrect item or missing item from your order
- A tampered package
- A defective product, such as visibly spoiled contents in an unopened pack
What We'll Need From You
To help us resolve your issue quickly, please share your order number along with clear photos or a short video of the product and packaging as received.
Replacement or Refund
Once we verify your claim, we will offer a replacement or refund, as appropriate. Refunds, when applicable, are processed to the original payment method within a reasonable timeframe after approval.
Order Cancellation
Returns are not accepted as of now. Cancellation is available only before dispatch. Orders will be dispatched within 24 hours of receiving the order through our website or any other e-commerce platform.
Cancellation Refund
Refunds for cancelled orders will be credited to the same payment method used to place the order. Please allow 3–7 days for the refund to be credited.
Note: To keep things fair for all our customers, claims raised beyond 48 hours of delivery, or without sufficient evidence, may not be eligible for replacement or refund.
